Frequently Asked Questions

Captain's Club is Celebrity Cruises' recognition and rewards program. There are currently six tiers: Preview, Classic, Select, Elite, Elite Plus and Zenith. The more you sail, the more rewarding your experience becomes. To enroll click here.

Captain's Club members will receive one-for-one tier matching across all three Royal Caribbean Group brands: Celebrity Cruises®, Royal Caribbean®, and Silversea® with our Loyalty Status Match program. This shared status gives you more benefits than ever before, and more ways to see the world-with more than 50 incredible ships sailing to nearly 1,000 destinations.

Credits are not combinable across brands; however, as members move up in tier, the membership level will be automatically upgraded across all enrolled programs. If you are currently a member of both Captain's Club and Crown & Anchor programs, you will automatically receive benefits based on your highest membership level between the two. The benefits of the two programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the tier credit for the brand you are sailing as long as you are a member of that brand's loyalty program.

For Crown & Anchor Society and Captain’s Club: Enroll through the Royal Caribbean or Celebrity Cruises websites, or their respective apps. Guests who are currently only members of Venetian Society should call 1-888-978-4070 (North America) or call your local Silversea Office (charges may apply).

For Venetian Society: Enroll through the Royal Caribbean and Celebrity Cruises app once you are a member of those programs. Pre-gold and preview members are not eligible for status match with Venetian Society. 

Please remember to provide your membership number when booking a Celebrity cruise to ensure you receive your Club Points and benefits while sailing.

Once enrolled in the Captain’s Club program, you will need to create a Guest Account to manage and view your membership. Once signed into your Guest Account, your Captain’s Club number, Tier and Club Points will be displayed. A Guest Account will also, allow you to manage your cruise vacations.

Click here for a step-by-step enrollment video.

See more FAQs on Guest Account here.

Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain’s Club at 1-844-418-6824.

For United Kingdom, please call: 0344 493 2065*
For Republic of Ireland, please call: 1800 932 662*

Club Points are earned based on stateroom category purchased and length of cruise including Cruisetours when you sail with Celebrity Cruises. It is possible for you to earn between 2 and 24 points per night depending on your stateroom category. Guest travelling as a single traveler in a stateroom, and paying full fare will earn double the amount of Club Points, based on stateroom category and number of nights sailed (as of July 1, 2014).

Club Points can also be earned through the Power Up Points program. Power Up Points can be earned for various non-sailing activities such as taking surveys or participating in social media activities. Opportunities to earn Power Up Points are emailed to eligible members by Celebrity Cruises from time to time. Power Up Points convert to Club Points at a ratio of 10 Power Up Points to 1 Club Point.

Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn Club Points in the program. Reduced fare upgrades, Move-up upgrades and Guarantee staterooms earn points at the original stateroom category booked and not the category of the upgraded stateroom or stateroom sailed.

If your account is linked to another member’s account through a spousal or partner relationship, both members will have access to the points and tier associated with the member with more Club Points. In this instance, points are still earned by each individual member. But if one member’s points are higher, the other member’s balance and tier will be lifted. If the accounts are ever separated, both members will only have access to their points and tier earned individually. See full terms & conditions.